1BB Community Support
Connect Zoom to your Second Brain
The Zoom integration imports the cloud recordings and transcripts you authorize, so the useful parts of your calls remain searchable and ready to turn into content.
Connect Zoom
- Sign in to 1BB Community and open Second Brain.
- Open the Zoom source, then choose "Connect Zoom."
- Sign in to Zoom and approve the requested recording, meeting, and user permissions.
- Zoom returns you to 1BB Community. The Zoom source will show the connected account and sync status.
Use the integration
- Completed Zoom cloud recordings and transcripts are imported automatically.
- Choose "Sync now" to check for older recordings available to your Zoom user.
- Imported transcripts appear in your Second Brain and Recordings so you can search them and turn useful moments into content.
- Only recordings available to the Zoom user who authorized the connection can be imported.
Disconnect Zoom
- Open Second Brain, select the Zoom source, and choose Disconnect.
- You can also remove 1BB Community from the Zoom App Marketplace under Added Apps.
- Disconnecting stops future Zoom imports. Material already imported into your 1BB account is not silently deleted.
Troubleshooting
A recording is not showing yet
Confirm that it is a Zoom cloud recording and that processing has finished. Then open the Zoom source in Second Brain and choose Sync now. Zoom may deliver the transcript after the recording.
The connection expired
Open the Zoom source and reconnect the same Zoom account. 1BB will resume from the recordings that account can access.
You need imported data removed
Disconnect Zoom first, then follow our data deletion process.
Contact support
Every question about the Zoom integration goes to one place, and a person answers it.
- Open a support case
- Email hello@1buttonbusiness.com. Every email opens a tracked case and you get a reply on the same thread.
- Support hours
- Monday to Friday, 9:00am to 5:00pm US Eastern Time, excluding US public holidays.
- First response time
- Within one business day of your email. Cases opened over a weekend or holiday are answered the next business day.
- Live help for members
- Signed-in members can also ask in the 1BB Community feed inside the app, where the team and other members answer during support hours.
Include the Zoom account email you connected and the approximate date and time of the recording you expected. That is enough for us to trace it. Never send us your Zoom password — nobody at 1BB will ever ask for it.
The troubleshooting steps above are our knowledge base for this integration, and they answer most questions without waiting for a reply.